Step 1
Start by reading about us and viewing customer reviews. We want you to have full confidence in our services and witness the positive experiences we have provided for others.
Step 2
Book an appointment at a time that suits you. We understand that your schedule is important, so we offer flexibility in choosing an appointment time that works best for you.
Step 3
A reliable member of our team will conduct a 30-45-minute complimentary consultation at your home, thoroughly inspecting your windows, discussing your preferences, and answering any queries you may have.
Step 4
During the consultation, we will run through a design process to understand your specific requirements. We want to ensure that we create the perfect shutters that match your style and complement your home decor.
Step 5
Precise measurements will be taken during the first visit, eliminating the need for a second appointment. This not only saves you time but also ensures precision in the manufacturing process.
Step 6
We pride ourselves on not requiring salespeople, so rest assured, there will be no pressure to purchase.
Step 7
Following the consultation, a full and in-depth quote will be sent to your email address on the same day. It's our priority to equip you with all the necessary information to make an informed decision.
Step 8
We respect and value your time and decision-making process. You can take your time to review the quote at your leisure and decide without any rush. We won't bother you with unnecessary phone calls.
Step 9
If you decide to proceed with the order, simply confirm your decision via email. We strive to make the process as convenient as possible for you.
Step 10
An invoice for 50% of the total amount will be sent to you for payment. We require this deposit to initiate the manufacturing process and secure your order.
Step 11
Once we receive your payment, your shutter specifications will be sent straight to production. Our team will start crafting your shutters with great attention to detail and precision.
Step 12
To ensure a seamless order management, our installations manager, Sarah, will be your point of contact from this stage onwards. She will oversee your order and address any additional queries or concerns you may have.
Step 13
Once your shutters are ready for installation, we will give you a call to schedule the installation. We want to find a convenient time for you, ensuring a hassle-free experience.
Step 14
Please note that our current lead times, from the moment you place your order to the installation, are approximately 8-10 weeks. We strive to provide high-quality shutters within a reasonable timeframe.